Return Policy

Return and Refund Policy
Thank you for choosing our product! If you are not satisfied with your purchase, we will wholeheartedly provide you with a return and refund service.

1. Return Policy
If the product is defective, damaged or you received the wrong product, please contact us within 7 days of receiving the product to apply for a return.
Items must be in new, unused condition, with packaging and tags intact.
If you apply for a return due to personal reasons (don't like/choose the wrong color or size), the buyer will be responsible for the round-trip shipping costs.
2. Refund Policy
After the returned goods are inspected and found to be correct, a refund will be processed within 5-10 working days.
The refund will be returned to your payment account.
No refunds will be accepted for used or damaged merchandise.
3. Non-returnable items
Special sale items, personal hygiene products and custom items are not eligible for returns.
Items returned after the return period will not be accepted.
4. Return process
Contact customer service and provide the order number and product photos.
Obtain a return authorization number and return address.
Send the item back and provide the tracking number.
Arrange a refund after acceptance of the goods.
5. Contact us
Email:service@hongjie.shop
Service hours: Monday to Friday 09:00-18:00

We are committed to providing the best shopping experience, thank you for your support!